Frequently Asked Questions
Everything you need to know about your gear and our services.
What is the standard shipping time for bikes and components?
Orders for components and accessories are typically processed within 1-2 business days. For complete bicycles, please allow 3-5 business days for our professional mechanics to perform a safety inspection and secure packing before shipment.
Do you offer professional bike assembly services?
Yes. If you are local to our lab, we offer full assembly services. For shipped orders, bikes arrive 85% assembled; however, we highly recommend taking your bike to a certified mechanic to ensure the warranty remains valid and the build is safe.
What is your return policy for cycling apparel and gear?
We accept returns on unworn apparel with original tags and unused gear within 30 days of purchase. Please note that for hygiene reasons, padded cycling shorts (bibs) must be returned in their original, unopened packaging.
Are the products sold at Dialed Cycling Lab covered by warranty?
All new products come with a full manufacturer's warranty. Dialed Cycling Lab also offers a 1-year limited craftsmanship guarantee on all custom wheel builds and bike assemblies performed in-house.
How do I determine the correct frame size for my height?
Each brand has specific geometry. We provide a detailed sizing chart on every product page. If you are between sizes, we recommend contacting our lab experts for a personalized fit consultation based on your reach and inseam.
Do you ship internationally?
We currently ship components and apparel worldwide. However, due to dealer agreements, certain bicycle brands may be restricted to domestic shipping only. Please check the 'Shipping Restrictions' tab on the product page for details.